Case Study: Muebles Jamar

    Industry: Retail

    Country: Colombia and Panama

    Description: Jamar is the leading company in the design and marketing of home furnishings in Colombia. Throughout its 70 years of experience, the company has positioned itself as the ideal complement for happiness at home and its success has been thanks to the culture of innovation that it promotes. Today they have a presence in Colombia and Panama.

    The organization has bet on logistics development to fulfill one of its sales promises: “perfect deliveries”. Hence, they have executed two megaprojects such as the Atlantic Logistics Industrial Center, the first furniture cluster in Colombia that has 87 hectares, and the largest furniture CeDis in Colombia, which is also the second-largest in South America with 35,000 meters square meters and capacity to dispatch up to 32,000 monthly orders.


    • 15% increase in efficiency and productivity in picking tasks in the mattress area.
    • 20% increase in the level of customer service. Greater control and visibility over purchase orders, and the ability to prioritize work, have enabled improved customer service with complete deliveries.
    • 80% efficiency of real-time measurement of productivity and task news in voice-certified cages visualized through dashboards.

    “We began the search for a system that would allow us to reduce task times, unnecessary actions that will generate distraction in the picking process, that would facilitate the handling of products and at the same time be comfortable for the operators, increasing productivity and reducing errors. ”

    Gilberto Hernández, Logistics Director at Muebles Jamar

    Unicomer Costa Rica Reduced the Reception Time of each of its Lines by 20% with Infor WMS

    Industry: Distribution

    Country: Costa Rica

    Description: Grupo Unicomer, is a transnational company of Salvadoran origin, which since 2000 catapulted its rapid expansion and today has a presence in 24 countries in Latin America and the Caribbean, has an average of more than 1,000 stores, 15,000 employees and 28 CeDis ( 10 in Latam and 18 in the Caribbean). As a leading company in the market, it seeks to satisfy the needs of the consumer, offering high quality items, at the lowest cost and in the shortest time.

    Gollo is a Costa Rican company that is a member of the Unicomer Group, belonging to the retail sector, which since 1974 has positioned itself as a leading company in the commercialization of electrical appliances, technology, white goods, furniture and household items, it is the group company that started your digital transformation process with Infor’s WMS.

    Results: The supply chain of Grupo Unicomer Costa Rica has improved considerably since the logistics operation in the CeDis was reduced, errors in dispatches to POS, productivity indicators increased, pressure in processes, visualization in real-time inventory on hand and even the packing list was simplified to make the content easier to read.

    • Reduction of up to 20% of the time in the processes of product receipt per line,
    • Reduction of up to 8% in product picking time thanks to Batch picking orders.
    • 5% reduction in preparation time thanks to the reengineering of High Value picking.
    • Decrease in the use of paper by 80% and decrease in times due to the progressive elimination of the manual dispatch ticket by 15%.

    Testimonials: “We wanted a solution that allows us to meet new challenges, always thinking that the supply of products to POS as a competitive advantage in a market with increasingly demanding customers” Alvaro Mirault, Logistics Manager Unicomer Costa Rica.

    Case Study: Codelpa

    Industry: Construction and Home

    Country: Chile

    Who is Codelpa:

    Grupo Codelpa Colores del Pacífico was born in 2011 after the merger of important Chilean brands such as Ceresita, Sipa, Chilcorrofín and Soquina, becoming one of the most relevant paint and coating companies in the country. The trajectory and market knowledge of these four brands has allowed Codelpa to be recognized today as a highly competitive and innovative company in the industry.

    The Need:

    After the merger, Codelpa began to show growth in its operations and the need for a more modern and flexible technological solution in its distribution center that would allow additional savings to those evidenced with Provia WMS (a world-class solution). It was also essential, it was in accordance with the new demand and with the CeDi, which was considered one of the most modern in Chile. Additionally, in order to continue strengthening its operation, there is an expectation to review Voice and Labour Management solutions in the future.

    The Challenge:

    To use new Infor SCE functionalities and capitalize on them for productivity improvements:

    • Batch traceability and shelf life to comply with regulations
    • Optimization of times for working at height of stackers, when only moving cargo from origin to exchange location
    • Greater role specialization by having permanent jobs within the output stream
    • Decrease returns for shipping errors


    • 3% increase in distribution center time
    • 8% improvement in CeDi productivity
    • Process improvement and redistribution of role-specific functions
    • Improvement in daily reports and job monitoring


    “Continuous improvement and technological updating were the main engines of this project, a high performance team committed to the success of the project was the key to success” Aimara Fagúndez, Manager of Professional Services SOLA

    Case Study: Implementos

    Industry: Automotive and Autoparts

    Country: Chile

    Description: Epysa Implementos is the largest transportation and supplies company in Chile. It has 23 own branches, a high-level professional team and a business ethic that has been strengthening the company’s growth and recognition in the auto parts market day by day.

    Epysa has been for more than 35 years, the exclusive representative for Chile of two of the most important, successful and outstanding industrial groups in Brazil: the RANDON semi-trailer factory and the MARCOPOLO bus body factory.


    • The delivery and control times of the documents processed by the CD were improved, according to the established cut-off times to have an OTIF for Invoices of 99%.
    • The volume of operations in the Merchandise Entry has increased considerably, so the WMS has allowed to give more speed to this process.
    • In order delivery, on a universe of approximately 3,000 documents and 16,000 lines per month having a Fill Rate of 98%.


    “We have improved the delivery times and the control of the documents processed by the CD, according to the established cut-off times to have an OTIF for Invoices of 99%.” Comments Juan José Bonilla, Logistics Manager at Epysa Implementos.

    Caso Study: Invesa

    Industry: Mass consumption

    Country: Colombia

    Description: It is an innovative company that delivers solutions for the agricultural, industrial, construction and decoration sectors; combining the best human and technological resources, to achieve the satisfaction of its customers, suppliers, employees and shareholders.


    • Reduction of the complete order cycle (TOM) from 3.4 days to 2.89
    • Accuracy of inventory step from 33% to 99.98%
    • Reduction of the cost of the mobilized unit to 18%
    • Elimination of operational and tactical charges


    “We need to centralize these tasks, in a scenario where productivity will be reflected, as a result of a more efficient interaction of processes, equipment for material handling, people and structures” – Daniel Velásquez Naranjo, Logistics Manager, Invesa.

    Case Study: Express Distributors

    Industry: 3PL

    Country: Panama

    Description: Provider of logistics services in Panama. It stands out for offering warehousing services in which processes of receipt, verification, accommodation of merchandise, storage, preparation and packing of orders and dispatch are included.


    • Increase in volumes by 30% without increase in personnel
    • Accuracy of 99.6% inventory

    “If we wanted to continue growing as we have been doing, we had to have a technological tool that would support us and support us to have a more efficient job” – Alberto Lagrutta. Logistics Manager of Express Distributors.

    Case Study: Retycol

    Industry: Pharmaceutical

    Country: Colombia

    Description: Retycol is a successful Colombian company that was born in 1956 as a colony water production plant under the Johann Maria Farina license. After a few years, the process of expansion and diversification began that would make it a pioneer in the filling of aerosols in Colombia with propellant gases (friends of the environment), thus leading an important change in Colombia, eliminating the use of CTC.


    • Reliability in inventories of finished product step from 70% to more than 99% thanks to WMS.
    • Reliability of inventories in packing material from 60% to 94% and raw material from 55% to 90% thanks to WMS. Currently the process of continuous improvement is expected to reach 99% in the coming months.
    • Reduction in picking errors and delays due to material readings to be delivered to the plant.
    • Optimization of storage capacity to the point of having available capacity to support future growth without having to make expansion investments in storage areas.


    “We found in Cerca Technology a perfect ally for the implementation of Infor’s WMS, given their proven experience in multiple projects inside and outside Colombia and the excellent references we obtained from companies that have previously worked with Cerca Technology, were the reasons why we decided count on them to solve the challenges that our Supply Chain demands in terms of technology. Implementing Infor’s WMS solution is in accordance with our philosophy of working with world-class advanced technology” – Victor Bossio Nieto, Director of Inventories of Retycol.

    Case Study: Rabié

    Industry: Retail

    Country: Chile

    Description: It has become the largest, most competitive and innovative company in the industry through a history of more than 100 years of effort and improvement that began with the founding of Casa Rabié in 1902 and the beginning of import operations of fabrics from Europe in 1925. Between the 50’s and 60’s, he experienced the diversification of the business, venturing into the forestry industry and into the financial and insurance fields. Distribuidora Rabié was born in 1980, under the slogan “the new distributor style”, with the precise objective of breaking with the traditional distribution systems existing at that date, which implies providing an integral service to customers.


    • Thanks to the identification by bar codes, it is ensured that the product dispatched corresponds to that requested by the customer or retailer. This causes the delivery errors to be substantially reduced
    • Minimization of billing errors. The invoice is generated exactly by the items dispensed, avoiding the discounts and corrections that had to be done in the past.

    Case Study: Empresas Najri

    Empresas Najri, reaches 99.9% in the accuracy of inventory of its Distribution Center in Santo Domingo (Dominican Republic) through the implementation of INFOR SCE – WMS and does it by the hand of Cerca Technology.

    Empresas Najri is one of the most solid, dynamic and diverse conglomerates of the Dominican Republic, with participation in the country’s pharmaceutical, automotive, manufacturing and agroindustry. The group consists of 7 companies, including Login, a logistics operator that is responsible for the logistics management and distribution of the pharmaceutical business and personal care of the group, which includes the companies GOMEP, Dr. Collado and Sebastian.

    Login starts operations on January 2, 2010 in a space of 5000 m2, to date has a team of 46 workers in the warehouse of which 16 are in the picking area and 32 employees in the administrative and managerial area, On the other hand, due to the growth of the operation in the coming years the distribution center will have an extension of 1600 m2.

    Objectives for technological change

    Login as a member of Empresas Najri, is a company that has sought to be at the forefront of technology and innovation, in order to continuously improve their operational processes and provide a better service to their customers. This was how after having considerable improvements with the previous version of WMS and achieving automation of the operation, he decided to take a step forward with the implementation of the Infor SCE platform, in order to meet other demanding objectives of his day to day.

    • Increase productivity, which for them implies “doing more with less”
    • Achieve greater flexibility in logistics flows and enable new picking models
    • Enable the operation with new technological components present in Infor SCE, how advanced management of the workforce (LMS), billing of logistics services (Billing), voice technology, among others

    “Our operation manages and distributes important volumes daily, hence having a state-of-the-art system such as Infor SCE, which gives us greater flexibility, a set of functionalities such as TMS, LMS and Billing and allows us to continue with the support and system support, were the main motivations to implement this new platform.”- Sandy Tejada, Logistics Manager at Empresas Najri

    The Inclusion process of Infor SCE

    Thanks to the experience of previous implementation with Cerca Technology, the migration to the new technology of Infor SCE was transparent and positive, and in a short time they began to glimpse representative and advantageous changes for the daily operation of the Distribution Center, these were some of the results.

    Results obtained with Infor SCE

    • 600 to 650 picking per hour
    • Accuracy of inventory of more than 99.9%
    • Greater flexibility in logistics flows
    • Enabling dynamic picking model 

    The future of Najri with Infor SCE

    “We seek to implement in the near future, the components of Labor and Billing, because we know that this will allow us to know other benefits of the system which will be reflected in the operation of the company, at the same time to incorporate new management indicators based on these models” – Sandy Tejada, Logistics Manager at Empresas Najri.

    “Our relationship with Empresas Najri has been almost a decade, we have built a relationship of trusted allies where we help capitalize the company’s growth strategies in a market that brings new challenges, more demanding clients and where to be leveraged by technologies. of tip is almost a basic requirement to obtain good results, the project team and the commitment of the Management were determining factors to achieve these results “Wilson Ortiz – Manager of New Business Development – Cerca Technology

    Case Study: Muebles Jamar (Panama)

    Industry: Construcción y Hogar

    Country: Panamá

    Description: Born in 1951, as a company specializing in the production of home furniture of excellent quality and with the best designs. Since then, it has grown steadily achieving an excellent position in the Atlantic Coast market, with presence in several cities such as Barranquilla, Cartagena, Valledupar, Montería and Santa Marta. In 2007, he opened his first international warehouse in Panama City.


    • Increase in perfect delivery to customers from 78% to 88%
    • Increase in the capacity of the distribution center by 25%

    “Cerca Technology has given us the tools to control the operations of distribution centers in a unified way and that makes us very satisfied. We know they are always Close to support us and meet our logistical requirements “- Gilberto Hernández, Logistics Director at Muebles Jamar.