What is Change Management?


    The Change Management concept refers to a series of activities that are developed during the transformation processes to help concretize the adoption of the change.

    In the context of technological transformation projects, it involves considering a series of impacts on processes and people, which must be addressed to support the success of the project and obtain the expected benefits.

    From the strategic perspective, it is necessary to validate the relevance of the project within the framework of the organizational objectives.

    From the perspective of the processes, what should be changed? What improvement? And above all, how do we measure it?

    From the perspective of people it is necessary to consider that the adoption of change is a process with stages and that throughout the project people should be provided with space for each of these stages.


    The management of the change and its two components should be understood as a parallel project that supports the implementation project of the tool.

    What are the change management activities for a software implementation project?

    Change management needs vary from project to project, so a diagnosis must be made that includes an understanding of the organizational culture, the identification of those involved and impacted, the measurement of willingness to change and a deep understanding of AS. and the TO BE of the processes.

    Once the change drivers and the map of the involved and impacted have been identified, a plan is drawn up that usually includes awareness-raising activities, a complete communication plan (hearings, messages, channels and media), and training activities. in technical skills how soft skills.

    Why is change management important in projects?

    Because when it is not considered, there is a risk of impacting duration, quality and cost of the project.

    This aspect is often left aside and the importance of allocating the budget of the project is reduced, also, sometimes it is reduced to few and unstructured communication actions that lack context and intention.

    However, many post-implementation studies point to the management of change as a fundamental factor in the success of the project.

    It is then essential to plan and timely execute a change management project that considers the specific needs of the project, that ensures a team with the required skills and an organization aware of the need and the benefits that the change represents.

    Autor: Aimara Fagúndez, Professional Services SOLA Manager at Cerca Technology